Consumer Experience Archives - Joanna Peña-Bickley

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on : southwest airline’s chief apology officer

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Consumer Experience · Creativity · Design & UI · Experience Design · Fab Experiences · Web 2.0

on: creative errors

A large part of experience design is designing for the we know the user will do and then taking it a step further in designing for what we know they can do. Error pages are often …

By Joanna Peña-Bickley

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Consumer Experience · Creativity · Design & UI · Experience Design · Fab Experiences · Web 2.0

on: creative errors

A large part of experience design is designing for the we know the user will do and then taking it a step further in designing for what we know they can do. Error pages are often …

By Joanna Peña-Bickley

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Consumer Experience · Creativity · Design & UI · Experience Design · Fab Experiences · Web 2.0

on: creative errors

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By Joanna Peña-Bickley

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Consumer Experience · Experience Design · Experience Planning · Fab Experiences · Social Media · Viral

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It starts with 40 postcodes across London each with a ‘Grid’ phone box. Participants play for their postcodes by running between boxes, dialing in at each location code and score points that earn badges …

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Consumer Experience · Digital Video · OLA · Online Media / OLA

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Last week I sat on a panel at a digi-day conference on video. Our topic was DRTV in the digital space. For those of you digi-rati that don't do TV, DRTV stands for Direct …

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