Re-imagining the Affordable Care Acts’s Insurance Exchange - Joanna Peña-Bickley | AI Pioneer + Design Engineer

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AlwaysInBeta · Apps · Brand Troubles · Design · Design & UI · Technology · Web 2.0

Re-imagining the Affordable Care Acts’s Insurance Exchange

By Joanna Peña-Bickley

·

October 29, 2013

·

3 min read

Right as the U.S. government shut down on Oct. 1, the new national health-care exchange went live at healthcare.gov. The digital platform was intended to faciliate 48 million people who want to buy health insurance under the provisions of the Affordable Care Act. In the first week nearly 9.5 million people visited HealthCare.gov but only 0.04 percent of them actually enrolled in a health plan through the site. Now after 3 weeks nearly 20 million Americans have now experienced the broken HealthCare.gov website first hand.

From Screens that don't load, to long waits via Web chats and disconnected databases the site is one of the most public technology SNAFUs in recent history. It's important to note that Healthcare.gov isn’t just a website; it’s supposed to be a platform for building health-care marketplaces. Visiting the site should be as easy as it is to purchase car insurance or even purchasing a flight from Kayak.com

After hearing President Obama’s press conference and conducting an initial heuristics examination of the exchange platform, we decided to put the politics aside and unite our networks of digital professionals to help the administration fix and improve our government’s healthcare exchange.

I invite you to take action and join me and our all-star panel of digital design, user experience, and technology thought-leaders who will share their insights and ideas on how - together - we can improve the https://www.healthcare.gov digital experience for 48 million uninsured Americans.

Mark your calendars: On Thursday, November 7, 2013 at 1PM EST via a Public Google Hangout we will share what we have found and give concrete ideas on who this digital platform should be in service to the american people.

Research & Information Sources:

Key Facts about the Uninsured Population: http://kff.org/uninsured/fact-sheet/key-facts-about-the-uninsured-population/
Percentage of Americans Lacking Health Coverage Falls Again:http://www.nytimes.com/2013/09/18/us/percentage-of-americans-lacking-health-coverage-falls-again.html
US Census: http://www.census.gov/newsroom/releases/archives/income_wealth/cb13-165.html
48 Million Americans Are Uninsured Ahead Of Obamacare Changes:http://www.huffingtonpost.com/2013/09/17/census-uninsured-2012_n_3941339.html
Health Care Law Fails to Lower Prices for Rural Areas:http://www.nytimes.com/2013/10/24/business/health-law-fails-to-keep-prices-low-in-rural-areas.html
How to navigate the Healthcare Marketplace website: http://www.youtube.com/watch?v=sXf55gQibdk&feature=share&list=PLJ8SvCQNRCK7-hBp5nIhbHabh0dgNmq4f
Problems with healthcare.gov: http://www.youtube.com/watch?v=GsC7J7oTE-s&feature=share&list=PLJ8SvCQNRCK7-hBp5nIhbHabh0dgNmq4f
Congress investigating Obamacare website problems: http://www.youtube.com/watch?v=VIYpcZQ8rvc&feature=share&list=PLJ8SvCQNRCK7-hBp5nIhbHabh0dgNmq4f
Obamacare technical problems continue beyond sign-ups:http://www.youtube.com/watch?v=Rb3jCZWLJv8&feature=share&list=PLJ8SvCQNRCK7-hBp5nIhbHabh0dgNmq4f
Weekly Address: Enrolling in the Affordable Care Act Marketplace: http://www.youtube.com/watch?v=3o1N3ko4wPE&feature=share&list=PLJ8SvCQNRCK7-hBp5nIhbHabh0dgNmq4f
The Obamacare Website Didn't Have to Fail. How to Do Better Next Time: http://www.businessweek.com/articles/2013-10-16/open-source-everything-the-moral-of-the-healthcare-dot-gov-debacle
Traffic Didn’t Crash the Obamacare Site Alone. Bad Coding Did Too. http://swampland.time.com/2013/10/24/traffic-didnt-crash-the-obamacare-site-alone-bad-coding-did-too/#ixzz2j5P9oHWG
FEDERAL OFFICIALS PREVENTED LENGTHY TESTING PROCESS OF OBAMACARE WEBSITE: http://www.fastcompany.com/3020204/fast-feed/federal-officials-prevented-lengthy-testing-process-of-obamacare-website
CRITICAL HEALTHCARE.GOV DATA CENTER CRASHES:http://www.fastcompany.com/3020746/fast-feed/critical-healthcaregov-data-center-crashes
OBAMACARE IS HERE, BUT FOR MANY, HEALTHCARE.GOV IS NOT:http://www.fastcompany.com/3019012/fast-feed/obamacare-is-here-but-for-many-healthcaregov-is-not
U.S. Government Fixes Copyright Violation in Healthcare.gov Code:http://mashable.com/2013/10/24/obamacare-code-copyright/
Obama Plays Tech Support for Healthcare.gov: http://mashable.com/2013/10/21/obama-healthcare-glitches/
White House Recruits Tiger Team to Fix HealthCare.gov: http://mashable.com/2013/10/21/healthcare-gov-fix/
LESS THAN 1 PERCENT OF HEALTHCARE.GOV VISITORS SUCCESSFULLY ENROLLED IN AN INSURANCE PLAN: http://www.nextgov.com/health/2013/10/less-1-percent-healthcaregov-visitors-successfully-enrolled-insurance-plan/72041/

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