I am normally an Apple evangelist and rarely use this blog as a forum to piss in the wind. But here it goes. Last week I got my bright shiny new Apple iMac. after loading it up with all of my applications, pictures and music, I went to listen to a few of my oldies but goodies that I had purchased from the iTunes store back in the day with my email was firstname.lastname@example.org.
To my dismay it prompted me for a password associated with that account. Grrr. The security application embedded in your music files was not recognizing my new email account association. (so i have all my music but cannot unlock it on this computer)
I went though the motions of trying the my new account info, several different of my old passwords...then proceeded to email the iTunes Help desk.
One week later I have not had a response from Apple (despite the 24 hour guarantee) and cannot access half of my music library. (aggravating cause i work to my music)
I cannot imagine that I am the only user out there who has changed her addresses over the years. When I went though the XML files what I learned is that apple associates songs with your email address and the system you buy them from.
So what I need Apple to do is re-enter 2 of my old email accounts back into their database and give me a password so I can activate the music on my new Mac.
Does anyone out there have Apple contact I can call or a recco on how to resolve?