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ON: My iTunes Library Debacle & Rant

gravatar
 · 
August 20, 2007
 · 
2 min read

  Steve Jobs' Grave 
  Originally uploaded by donatreides

I am normally an Apple evangelist and rarely use this blog as a forum to piss in the wind.  But here it goes.  Last week I got my bright shiny new Apple iMac.  after loading it up with all of my applications, pictures and music, I went to listen to a few of my oldies but goodies that I had purchased from the iTunes store back in the day with my email was joanna@bbgworldwide.com. 

To my dismay it prompted me for a password associated with that account.  Grrr.  The security application embedded in your music files was not recognizing my new email account association. (so i have all my music but cannot unlock it on this computer)

I went though the motions of trying the my new account info, several different of my old passwords...then proceeded to email the iTunes Help desk.

One week later I have not had a response from Apple (despite the 24 hour guarantee) and cannot access half of my music library. (aggravating cause i work to my music)

I cannot imagine that I am the only user out there who has changed her addresses over the years.  When I went though the XML files what I learned is that apple associates songs with your email address and the system you buy them from.

So what I need Apple to do is re-enter 2 of my old email accounts back into their database and give me a password so I can activate the music on my new Mac. 

Does anyone out there have Apple contact I can call or a recco on how to resolve?

ON: My iTunes Library Debacle & Rant via @jpenabickley
Comments
That was great articles on iMacs
That was great articles on iMacs
That was great articles on iMacs
That was great articles on iMacs
That was great articles on iMacs

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