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ON: Cable Providers & Their Value To Consumers

gravatar
 · 
June 14, 2008
 · 
1 min read

I am researching cable providers for a new campaign I am building.  I have a hypothesis and need your consumer input.

Hypothesis: Now that cable providers are in essence a commodity, offering similar services and access, their relevance  becomes about  their emotional value to us as home entertainment.

1. Why do you like your cable provider? 
2. How does your cable service provide value to your life? 
3. What do you wish to see in a cable provider? 
4. What do you desire when it comes to home entertainment?
5. What would make you switch cable providers?
6. Who is your cable provider?
6a. Why did you Choose them?
6b. What Made You switch?
6c. What could they have done to make their offering better?
7. Is there a real difference in satellite vs. digital cable?
7a. If so what?
8. What is the most important part of home entertainment?
9. Does the extension of Home entertainment to mobile devices play a role in your evaluation of cable providers?
9a. If so which mobile or entertainment devices?
10. Can you give me an example of a nightmare cable installation or customer service story?

Take my facebook survey by clicking here or drop me line in the comments section on how you would approach this assignment with new creative flare.

ON: Cable Providers & Their Value To Consumers via @jpenabickley
Comments
1. i don’t like them
2. it brings entertainment, pop culture, news, media mostly in HD and on-demand
3. better customer service
4. on demand, hd quality, and simple integration between components
5. price, quality of services, quality of customer service
6. cablevision
6a. no other cable option in my area
6b. moved to new neighborhood
6c.
7. trying to find out. i’m thinking of switching to satellite (directv) if i can no longer stand my cable service
7a. not sure
8. family
9. sure
9a. iphone of course 🙂
10. drilling new holes into walls when existing cables already exist. also, we haven’t been able to use the dvr for almost 3 months. they sent a technician out to look at it but he said the problem was on their end and it was never taken care of. after calling them several times to complain it is still not working.
1. i don’t like them
2. it brings entertainment, pop culture, news, media mostly in HD and on-demand
3. better customer service
4. on demand, hd quality, and simple integration between components
5. price, quality of services, quality of customer service
6. cablevision
6a. no other cable option in my area
6b. moved to new neighborhood
6c.
7. trying to find out. i’m thinking of switching to satellite (directv) if i can no longer stand my cable service
7a. not sure
8. family
9. sure
9a. iphone of course 🙂
10. drilling new holes into walls when existing cables already exist. also, we haven’t been able to use the dvr for almost 3 months. they sent a technician out to look at it but he said the problem was on their end and it was never taken care of. after calling them several times to complain it is still not working.
Kyle Shanahan - Texas
1. Why do you like your cable provider?
no. i am with Time Warner and the internet stinks.
2. How does your cable service provide value to your life?
Keeps me from reading, and it is easy entertainment. I quit renting movies because of on Demand.
3. What do you wish to see in a cable provider?
better picture the internet on my tv and my tv on the internet. i would also want to see on demand video games.
4. What do you desire when it comes to home entertainment?
Premieres of Movies, games, internet content on TV.
5. What would make you switch cable providers?
the ability to see more movies on demand and games and the ability for me to talk to on my friends over the tv
6. Who is your cable provider?
Time Warner
6a. Why did you Choose them?
movie and sport package. I can see the spurs for one price.
6b. What Made You switch?
spurs games
6c. What could they have done to make their offering better?
ability to have more functionality like online. ability to get those on demand shows on my phone.
7. Is there a real difference in satellite vs. digital cable?
yes.
7a. If so what?
satellite does not work if there is bad weather.
8. What is the most important part of home entertainment?
confort of being able to enjoy movies, games and music with my friends.
9. Does the extension of Home entertainment to mobile devices play a role in your evaluation of cable providers?
yes. i just bought an iphone and wish i could connect the 2.
9a. If so which mobile or entertainment devices?
sling box, sony p2p and iphone
10. Can you give me an example of a nightmare cable installation or customer service story?
yes. they are all a nightmare. there is not a cable company who can come in and install something in less than 2 weeks.

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