@font-face {font-family: 'SIFONN_PRO';src: url('https://joannapenabickley.com/wp-content/uploads/2021/01/SIFONN_PRO.woff') format('woff');}

November 14, 20192 Comments

Cognitive Experience Design

Cognitive Experience Design reshapes the practice of design by uniting the disciplines human factors, ergonomics, industrial, information, interaction, interior design and architecture to use the internet of the things (connected devices) and artificial intelligence to invent systems, cities, services and products that reduce the time to make faster decisions and bolder breakthroughs.

Read more

The evolution of #design in an intelligent, quantum computing era has begun. #CognitiveExperienceDesign is the practice of using #Ai technologies to reduce the human mental effort & time required to complete a task. via @jpenabickley

February 17, 2019No Comments

Design 2020

Design 2020

In 2019, we are all in a race to 2020.

Generation Z has arrived, and they expect intelligently designed brand experiences.  Gen Z’s 44 billion dollars of disposable income has triggered a tsunami of change as industry races towards 2020. In a recent C-suite study, 68 percent of C-suite executives expect their enterprise organizations to emphasize customer experience over products. During industry’s dance with disruption, Design has elevated itself at the new seat of power at the table and in the boardroom.

That seat comes with expectations that design will act as a conductor of a symphonic enterprise. Great design leaders share the same characteristics as conductors of an orchestra. Like Gustavo Dudamel  or Alondra de la Parra’s ability to seat an inclusive band of musicians who bring to life a euphoric cacophony of sound that heals and inspires the soul, design leaders, have the ability to conduct the enterprise like a symphony to deliver intelligent brand experiences that matter for customers and our world. From the momentous design trends composing change at the scale of the cosmos to minuets found in crafting design systems, I will lay the foundation for the future of design.

Click Here To Read The Report

Generation Z has arrived, and they expect intelligently designed brand experiences.  Gen Z’s 44 billion dollars of disposable income has triggered a tsunami of change as industry races towards 2020. By @jojobickley via @jpenabickley

November 3, 2006No Comments

ON: What is an XPlanner

For the last several months I have been conducting user studies in order to develop accurate personas for Ad Agencies that buy and produce online media.

Many of the agencies that I visit are "traditional" (Agencies that were not born digital) agenies.  In this setting and they often ask me what I do.  For years I was called an Interactive Creative Director, Then I was an Information Architect, today I am called an Universal Experience Planner.

Now you ask me, What the Heck is a Universal Experience Planner (XP).

The Experience Planner creates branded, interactive user experiences such as websites, games, mobile sites, digital media and applications for clients. The XP helps define and lead the strategic and creative vision; owns the information architecture, navigation, interaction and user experience; researches and defines user needs, business goals and requirements; and coordinates with the art director, technical director and account manger to inform visual design and facilitate build.

On a day to day basis I:

  • Takes ownership of the XP component of all assigned projects or brands.
  • Understands brands, and how to bring them to life online.
  • Serves as primary point of contact with internal team members and the client for all XP issues.
  • Provides expert usability and campaign wide interaction design recommendations to the project team.

An XPlanner Primary Tasks + Deliverables

  • Produces deliverables at a level of fidelity and detail appropriate for clients and internal team members.
  • Plans, conducts and analyzes primary and secondary research (heuristic evaluations, competitive analysis, one-on-one interviews, online surveys, stakeholder interviews, etc.).
  • Plans and conducts internal team and client work sessions (brainstorms,requirements workshops, etc.).
  • Defines, prioritizes and drives consensus on project requirements, including all features, functions and content.
  • Develops process models, user personas and scenarios.
  • Creates information architecture deliverables, including site maps, wireframes, interaction models and page specifications that describe navigation, content, and functionality.
  • Assists technical director with functional specifications.
  • Leads usability testing planning, facilitation and analysis.

As I wrap up my 12th Agency interview, I note that large agencies really need to study their organization and make sure that XPlanner is a key player within all of their interactive endevours.  I will not sit here and name the Large agency players that I have interviewed in the last months that do not have this player on their team and rely on a traditional creative team model of the art + copy = advertising.  In the legit interactive world the best brands are built in a team model that looks like this equation.

Strategy + XPlanner + Design + Copy +Technology = Fab Consumer Experience.

ON: What is an XPlanner via @jpenabickley



Joanna routinely to speaks and keynotes at conferences, corporations, non-profits, educational and professional organizations. Her subject matter expertise is customized to meet the needs of each audience. 

View Talks
Book A Date with Joanna
+ ReadyToWear The Future Blog
+ CognitiveExperience.design
+ DesignedByUs.org


TALK: Making Magic with Ai

Ai is the tool of the modern magician. At the nascent stages of the another industrial and social revolution, magic + math, multiplied by design makes what is invariable hard — seem remarkably easy.

View All Presentations 
+ Videos 
+ Articles



Begin the week with a health dose of inspiration, exploration. #5Things is a springboard for creativity, invention and thinking big. Join the optimistic intersection of design, tech and modern life on spaceship earth. 

Connect with Joanna as she explores spaceship earth | LinkTree