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New Media

ON: More Online Shoppers Demand Them; Analysts Cite Their Growing Marketing Impact

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By Joanna Peña-Bickley
 · 
August 30, 2006
 · 
1 min read

Brace yourself for the next form of advertising and marketing. It's your customers' product ratings and reviews -- the good, the bad and the ugly.  In the Web 2.0 world big brands are evolving to look, listen and learn from their consumers in a public forum.

A report from Jupiter Research, for instance, issued a call for retailers to "use consumer-created content throughout the full circle of customer interaction," citing research that 48% of online shoppers find it critical that retailers post reviews. That report also found that the number of online shoppers who found reviews the most important feature in a site doubled from 2005 to 2006.

The key to this report is that this open form of interactivity will cause a direct response from a consumer and help convert customers.

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