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ON: My Facebook Disabled

gravatar
 · 
November 29, 2008
 · 
3 min read

Last night I was cleaning up my Facebook profile.  First I went through and cleaned up which groups I was subscribed to, then I added a few new friends who have begun following me via twitter.  While doing that I was catching up on my blog posts and toggling between tabs on my Firefox browser.  (I often toggle between Twitter, TypePad, Facebook and MySpace.) 

At about 10pm, I toggled back to my profile where I clicked to update my status and was kicked to the log in screen.  I attempted a log in and got this message.

FACEBOOK_DEACTIVATION

So I read through the Help Center topics, then the Terms and Conditions - I could not seem to find what Facebook violation I committed to get my account deactivated without as much as an email or on screen warning. 

At 11:25 I sent disabled@facebook.com this note.

From: Joanna Pena-Bickley <jojobickley@mac.com>
Date: Fri, 28 Nov 2008 23:25:07 -0500
To: <disabled@facebook.com>
Conversation: My Account
Subject: My Account

Facebook Help Center,
My account was disabled and I am not sure why.  My account email is jojobickley [at] mac.com

I have read through the Help Center questions and I cannot identify one reason that might apply to my participation on Facebook.  The last action that I completed was a search on friends that were on Facebook and I added new friends. 

Attached you will find the error message that I get when I attempt to log in to my facebook account.

How can I get it re-enabled?

Please feel free to call me with any questions at 646-436-8330 or email me at jojobickley [at] mac.com

Joanna
----
Joanna Peña-Bickley

Email: jojobickley@mac.com
Blog: http://joannapenabickley.typepad.com
IM: ChiefEmagination | Skype: ArtistaPena

-----

After a number or people attempted to email me through FB and noted that my profile was no longer available - they hit me on My twitter account with a few suggestions i.e. other email contacts at FB. 

The most suprising thing about this incident is that Facebook gave no warning and also has not given me a response to the four emails that I have sent to <warning@facebook.com>, <privacy@facebook.com>, <info@facebook.com>, <disabled@facebook.com>.

Do you have suggetstions? Do you have a real person contact that can help me??? Is there an online way to get your account reactivated? If so I am all ears. Drop me a line at either http://twitter.com/jojobickley (@jojobickley)  or leave a comment here!

I am perplexed by the deactivation and now pissed off that Facebook has no way for you to get in touch with a real person.  Wasn't the point of an "always on" business to keep some sort of customer service module so you could resolve issues 24/7?

UPDATE - Saturday, November 28, 2008:
Here is an email that I got from Facebook

To: <jojobickley@mac.com>
Subject: Re: My Account

Hi,

The Facebook Team has received your inquiry. We should get back to you soon. In the meantime, we encourage you to review our Terms of Use (http://www.facebook.com/terms.php) for more information.

Thanks for contacting Facebook,

The Facebook Team


Thanks to all of those tweets who have send me reccomendations!  Keep them coming to http://twitter.com/jojobickley (@jojobickley)  or leave a comment here!

  • ***UPDATE - Thursday December 4, 2008: Day 7 and no word from Facebook.  Got a peronsal contact in their sales dept and have emailed them to seek out help.

ON: My Facebook Disabled via @jpenabickley
Comments
samet_407sahin@hotmail.com
Hello Madam / Sir,
I made a big mistake. i wanted to my friends say something about me and i forgot to change the message. so you deleted my account.
i am very very sorry because of it. Can you active my account again please?
That is the warning “Your account has been disabled by an administrator. If you have any questions or concerns, you can visit our FAQ page here.”
What can i do to be activated my account again?
Regards…
samet_407sahin@hotmail.com
Hello Madam / Sir,
I made a big mistake. i wanted to my friends say something about me and i forgot to change the message. so you deleted my account.
i am very very sorry because of it. Can you active my account again please?
That is the warning “Your account has been disabled by an administrator. If you have any questions or concerns, you can visit our FAQ page here.”
What can i do to be activated my account again?
Regards…
derrick docker
Watch this video about facebook. If you like it share it with someone


derrick docker
Watch this video about facebook. If you like it share it with someone


derrick docker
Watch this video about facebook. If you like it share it with someone


aafir zouhir
Why then stop the use of my e-mail
aafir zouhir
Why then stop the use of my e-mail
aafir zouhir
Why then stop the use of my e-mail
zouhair aafir
zouhair a dit…
did you ever get your facebook back!? Mine just got disabled!
zouhair aafir
zouhair a dit…
did you ever get your facebook back!? Mine just got disabled!
sefacan
Hello Madam / Sir,
I made a big mistake. i wanted to my friends say something about me and i forgot to change the message. so you deleted my account.
i am very very sorry because of it. Can you active my account again please?
That is the warning “Your account has been disabled by an administrator. If you have any questions or concerns, you can visit our FAQ page here.”
What can i do to be activated my account again?
Regards…
sefacan
Hello Madam / Sir,
I made a big mistake. i wanted to my friends say something about me and i forgot to change the message. so you deleted my account.
i am very very sorry because of it. Can you active my account again please?
That is the warning “Your account has been disabled by an administrator. If you have any questions or concerns, you can visit our FAQ page here.”
What can i do to be activated my account again?
Regards…
sefacan
Hello Madam / Sir,
I made a big mistake. i wanted to my friends say something about me and i forgot to change the message. so you deleted my account.
i am very very sorry because of it. Can you active my account again please?
That is the warning “Your account has been disabled by an administrator. If you have any questions or concerns, you can visit our FAQ page here.”
What can i do to be activated my account again?
Regards…
Paul
facebook disabled account for supporting arizona bill
Facebook deleted my account because I was supporting a bill in arizona that cracks down on Illegal aliens. no warning no email they deleted my account . I posted on the gov. of arizonas page please sign the bill next thing Im deleted.
Paul
facebook disabled account for supporting arizona bill
Facebook deleted my account because I was supporting a bill in arizona that cracks down on Illegal aliens. no warning no email they deleted my account . I posted on the gov. of arizonas page please sign the bill next thing Im deleted.
Paul
facebook disabled account for supporting arizona bill
Facebook deleted my account because I was supporting a bill in arizona that cracks down on Illegal aliens. no warning no email they deleted my account . I posted on the gov. of arizonas page please sign the bill next thing Im deleted.
they did the same thing to me. i dint do anything and they have never sent me a warning or whatever.
http://fancythought.blogspot.com/2010/04/have-you-ever-seen-facebook-account.html
after writing twice, they replied me after 3 days. and it said someone has reported me and not gonna give my account back.
they did the same thing to me. i dint do anything and they have never sent me a warning or whatever.
http://fancythought.blogspot.com/2010/04/have-you-ever-seen-facebook-account.html
after writing twice, they replied me after 3 days. and it said someone has reported me and not gonna give my account back.
they did the same thing to me. i dint do anything and they have never sent me a warning or whatever.
http://fancythought.blogspot.com/2010/04/have-you-ever-seen-facebook-account.html
after writing twice, they replied me after 3 days. and it said someone has reported me and not gonna give my account back.
Greedings to all FaceBook users my FaceBook account was “DISABLE” 05-03-09 for to many friends request. but when you read the terms of Agreedment it dose not say how many friend request you can add like for example you can only add 50/100/75 something like that but when you read the Agreedment it dose not say anything about that. but at the end of the day i realy like FaceBook thank you.HARVEY
Greedings to all FaceBook users my FaceBook account was “DISABLE” 05-03-09 for to many friends request. but when you read the terms of Agreedment it dose not say how many friend request you can add like for example you can only add 50/100/75 something like that but when you read the Agreedment it dose not say anything about that. but at the end of the day i realy like FaceBook thank you.HARVEY
Greedings to all FaceBook users my FaceBook account was “DISABLE” 05-03-09 for to many friends request. but when you read the terms of Agreedment it dose not say how many friend request you can add like for example you can only add 50/100/75 something like that but when you read the Agreedment it dose not say anything about that. but at the end of the day i realy like FaceBook thank you.HARVEY
I would recommend you to visit FacebookDisabled. It explains in detail how to get your Facebook account back if it was disabled.
I would recommend you to visit FacebookDisabled. It explains in detail how to get your Facebook account back if it was disabled.
Many of you have written me about your facebook accounts. The best advise I can give is the following.
1. First email the following email accounts at facebook. , , ,
2. Have a few of your friends write facebook on your behalf.
3. follow your email up to each of email addresses within 3 days.
In my case it took 8 days for my account to be re-activated
Check out the following post: http://joannapenabickley.typepad.com/on/2008/12/on-.html
Many of you have written me about your facebook accounts. The best advise I can give is the following.
1. First email the following email accounts at facebook. , , ,
2. Have a few of your friends write facebook on your behalf.
3. follow your email up to each of email addresses within 3 days.
In my case it took 8 days for my account to be re-activated
Check out the following post: http://joannapenabickley.typepad.com/on/2008/12/on-.html
cameron fee
hi the service is not to standard,i have sent emails after emails.no one bothers to help you or even answer a email.sending messages non offensive,hurt absolutely no one.no reports nothing,we will disable you cause we have a bad day,no freinds to talk to hey.
cameron fee
hi the service is not to standard,i have sent emails after emails.no one bothers to help you or even answer a email.sending messages non offensive,hurt absolutely no one.no reports nothing,we will disable you cause we have a bad day,no freinds to talk to hey.
cameron fee
hi the service is not to standard,i have sent emails after emails.no one bothers to help you or even answer a email.sending messages non offensive,hurt absolutely no one.no reports nothing,we will disable you cause we have a bad day,no freinds to talk to hey.
Did you get your account back? Mine was disabled yesterday for no known reason. I have received no response to my several emails. I wanted to know if you ever got yours back and, if so, how long did it take?
Thanks!
Did you get your account back? Mine was disabled yesterday for no known reason. I have received no response to my several emails. I wanted to know if you ever got yours back and, if so, how long did it take?
Thanks!
Did you get your account back? Mine was disabled yesterday for no known reason. I have received no response to my several emails. I wanted to know if you ever got yours back and, if so, how long did it take?
Thanks!
Janessa
did you ever get your facebook back!? Mine just got disabled!
Janessa
did you ever get your facebook back!? Mine just got disabled!
Carl, At this time I only have one active account. It’s one I have over 800 friends connected to.
I used to have another account but it was under a old email address that I do not have access to. Therefore I am not violating the TOS. I only have one valid account.
As far as I can tell, the one account I use everyday, may have been deactivated because I repeated an action too many times. Although I am guessing because I was never warned on screen (per my post). I am not sure if it was the addition of new friends that happened to be following me on Twitter or the clean out of the groups i was subscribed to triggered the deactivation. Again these are all guesses as I cannot seem to get an answer from the email addresses I listed above.
Carl
I suspect it’s related to your having had two FB accounts, which is a TOS violation. Eventually they should let you keep one.
Anyway, you can write to disabled@facebook and ask for your account to be reactivated. I will also write to them on your behalf.
They should not have deactivated your account unless you were given prior warnings. No wonder I could not find your profile as I wanted to wish you and family a blessed and happy Thanksgiving.

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